At Countrywide Vehicle Rentals Limited, we place our customers at the centre of everything we do and work hard to provide you with the best possible service. However, if you are unhappy with any aspect of the service you have received from us, please let us know.
We will do everything we can to put things right. To help with this, we have a Complaints Procedure that you can use to make us aware of any problems you've had. The investigation into your complaint will be conducted fairly and promptly.
Our Complaints Procedure meets the requirements of the Claims Management Regulator.
The Compensation (Claims Management Services) Regulations 2006
Countrywide Vehicle Rentals Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities. (Client Specific Rule 6 d) of the Conduct of Authorised Persons Rules 2018 ("CAPR"). If you have a complaint in relation to management of your personal injury claim by Countrywide Vehicle Rentals Limited, the following Complaints Procedure shall be followed:
Address: Complaints, Countrywide Vehicle Rentals Limited, 11 Dickson Street, Liverpool, L3 7EB.
Telephone: 0151 207 2424.
PO Box 6804,